Who is iChoosr?

We are a young, international, fast-growing organisation with 100 colleagues in five countries: Belgium, The Netherlands, Poland, United Kingdom, USA and Japan.

At iChoosr we believe in the power of united consumers, which is why we organize group buying schemes for solar panels and green energy. The idea is simple: together you get a better deal than alone. iChoosr wants all parties involved to benefit. More than 2.5 million households globally have now saved money through iChoosr.

What do we do?

iChoosr has been organising group-buying schemes for solar panels, in partnership with UK councils, since 2015. Our Solar Together initiatives help households gain a better deal, where high quality workmanship is guaranteed, than they might have found on their own by being part of a group. Through group buying we enable people to invest in a sustainable future and benefit from savings on their electricity bill at the same time.

Buying solar panels doesn’t have to be difficult. iChoosr provides customers with clear and objective information supported by its dedicated help desks for when customers have any additional questions.

The role of project Manager

iChoosr is looking for a Project Manager to manage the delivery of our solar schemes in the United Kingdom. In this role you will be a crucial part of the operations team, making sure the group-buying schemes run like clockwork.  You will work closely with the Operations and Product Lead, the Junior Project Manager, as well as the Customer Service Officers, external partners and other iChoosr colleagues to deliver and optimise the scheme’s operational processes and overall result.  You will play a critical role in growing iChoosr’s position in the UK solar market.

Main tasks and responsibilities

Your main focus in the role is ensuring the preparation and execution of each of the Solar Together schemes. This includes developing project plans, engaging key stakeholders, identifying challenges and making sure key milestones are met. The outcome will be the delivery of best-in-class customer experience across our online journeys, via our call centre and in all customers communications. You will look to continuously improve our processes and customer experience and will work closely with many teams around the business, acting as the crucial link between the UK solar operations team and teams such as customer service, analysis, marketing and development.

Main activities include:

  • Responsible for the creation and delivery of the project plan
  • Ensuring information and content on website is up-to-date
  • Supporting the launch of all new projects by setting up a project team, developing a project plan, leading the delivery of this plan to ensure business readiness
  • Engaging with internal and external stakeholders as appropriate to deliver plans
  • Responsible for managing and coaching Junior Project Manager
  • Suggesting and preparing improvements to the customer journey based on customer behaviour and data insights
  • Working with the marketing and analysis teams to deliver key customer communications in line with the project plan
  • Maintaining good lines of communication between the business team, the operationsteam and other business functions through regular catch-up and information sharing sessions
  • Advising Customer Service Officers or external partners in responding to customers on complex issues
  • Creating and managing operational development tickets through Jira. Experience of Jira is beneficial but not essential

Who are we looking for?

We are looking for a self-starting professional with an eye for detail. The ideal candidate will be a logical thinker with exceptional stakeholder management skills and a focus on continual improvement.

  • You have one to two years experience working in a Project Management role
  • You are interested in customer and user experience and have a passion for great customer service;
  • You are a real problem solver who is keen to make suggestions on how we can structurally resolve frequently occurring customer issues and further improve the iChoosr processes;
  • You are able to present information and explain processes in front of an audience;
  • You have the confidence to speak up and make suggestions or process enhancing changes;
  • You have an interest in understanding the domestic solar and energy markets from a consumer angle;
  • You are able to work under pressure and respond to changing demands and deadlines;
  • Be familiar with, and confident using IT based systems, including MS Office.
  • You are willing to travel to our offices in Antwerp (Belgium) and Amsterdam (The Netherlands) and various locations in the UK, on average, once every month. Planning around travel will require some flexibility.

What do we offer you?

  • A young and dynamic, service oriented and international working environment;
  • A professional but informal working environment with enthusiastic colleagues continuously looking to improve our activities;
  • An office location in the centre of London;
  • A challenging job with a successful company that has a proven track record in organising collective switching schemes;
  • Sufficient opportunities within iChoosr to personally grow and develop yourself;
  • A good remuneration package in line with market standards;
  • International experience and travelling;

 

Are you excited about this role?
If this function fits you, we would love to hear from you! Send us your motivation and resume via jobs@ichoosr.com. If you have any questions, we are happy to answer them. A no-obligation video call or telephone call can be arranged quickly.

Job Title

Project Manager UK - Solar

Location

London

Weekly hours

40

Contract

Permanent contract

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